Refund

Return & Exchange Policy – MClothings

Last Updated: 20 November 2025 At MClothings, we want you to love every outfit you order from us. However, if something isn’t right, we’re here to assist you with an easy and transparent return/exchange process.

1. Return & Exchange Eligibility

To ensure a smooth experience, please note the following conditions:

• Returns or exchanges must be initiated within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• We do not accept returns for innerwear, accessories, or customized/altered items due to hygiene and personalization constraints.
• Sale or discounted items may not be eligible for return unless damaged/incorrect.

2. How to Initiate a Return

To start a return or exchange:

• 1. Email us at itmclothingsb2b@gmail.com with your Order ID and a brief reason for return.
• 2. Our team will verify your request and arrange a reverse pickup, or guide you through the return process.
• 3. Once the product is received and inspected, we will proceed with your exchange or refund.

3. Refund Process

• Approved refunds will be credited to your original payment method.
• Refund processing typically takes 5–10 business days after the returned product has been inspected.
• In cases of COD orders, the refund may be issued via bank transfer or store credit.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery.
• Share an unboxing video or photos to help us verify the issue.
• We will arrange a quick replacement at no additional cost.

5. Your Feedback Matters

We continuously work to improve our quality and service. Your feedback helps us grow, and we truly appreciate you taking a moment to share your experience.